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FAQ

How will I be notified when new products are available?

We will notify you via email using the address you registered on shengsho.com. Click here to update it if needed.

Is there a limit to the number of products I can follow?

There are no limits! You can subscribe to all the products we support within your selected countries. Feel free to add as many as you like and stay updated with the latest releases!

Do I need to pre-purchase to buy a bag online?

No, it's not required! Purchasing bags on the Hermès website does not require prior spending.

Why didn’t I get notification emails after subscribing?

Reasons you may not receive emails:

Subscription not completed
Emails went to the spam folder
Emails were sorted into other folders
Notification filters blocking emails
Mailbox storage is full

What to do if Hermès blocks my account?

Common reasons for being blocked:

Frequent page refreshes
Unusual network activity